Contact · 1217 East 32Nd St, Brooklyn
you want a number before you ship anything. here’s where to ask for it.
Tell me what you make, how many pieces, and where they sell. I read every note myself before the first set goes up, and within one business day you get a one-page shot list and a flat price — somewhere between $385 and $1,390. Your box stays on your shelf until you’ve said yes to both.
- ceramicists
- candle pourers
- leatherworkers
- jewelers
- small-batch pantry
The enquiry note
tell me about the thing you made
Two minutes here saves us a week of back-and-forth.
Answered within one business day, Mon–Fri
No. 01 — the switchboard
pick the line that suits the question.
Every line rings on the same desk. Choose by what you’ve got in hand — a quick question, a folder of reference shots, or a box that’s ready to tape shut.
| Line | Reach it | Best for | What happens next |
|---|---|---|---|
| the enquiry note | The sheet at the top of this page | A new product or a whole collection, a rough budget, a launch date you’re working back from. | A one-page shot list and a flat package price within one business day. |
| the studio phone | (347) 693-1184 | Rush dates, perishables, or a quick “can a glass bottle even be shot without glare?” | I pick up between sets, Mon–Fri 8am–7pm. If I’m mid-exposure, I ring back that day. |
| create@fennelrowofficial.com | Reference images, a brand guide, your shop link, or a phone photo of the glaze I need to match. | The same one-business-day reply as the note, with your files saved to your shot list. | |
| the studio door | 1217 East 32Nd St, Brooklyn, NY 11210 | Hand-delivering a fragile one-off you’d rather not trust to a courier. | By appointment on weekdays — evenings too, if your day job runs past 7pm. |
| a video walk-through | Ask for it in any of the above | Makers weighing the $1,390 season drop who want to see the light table before booking. | Twenty minutes on video while I build a quick test set with a stand-in prop. |
No. 02 — shipping in
address the box like this.
Once we’ve agreed the shot list and the price, copy this label exactly. The “Attn” line matters — boxes marked for the light table come straight to my bench instead of sitting with the recycling by the door.
From — the maker (that’s you), your return address
Brooklyn, NY 11210
Ref line: your name + package, e.g. “Juniper Clay Co. · Market Stall”
Tel: (347) 693-1184
- Ship Monday to Wednesday so your box doesn’t spend a weekend in a depot.
- Insure it for what it sells for, not what the clay cost.
- Email the tracking number to create@fennelrowofficial.com with your name in the subject line.
- Perishables? Ring (347) 693-1184 first, so a set date is waiting when the box lands.
- Coming home: insured return shipping is $32 flat, double-boxed, with your own packing note tucked back in.
No. 03 — studio hours
when someone’s at the light table.
The studio is open right now. Ring (347) 693-1184 — if I’m mid-exposure, I’ll call you back today.
- mon8am–7pm
evenings by appt - tue8am–7pm
evenings by appt - wed8am–7pm
evenings by appt - thu8am–7pm
evenings by appt - fri8am–7pm
evenings by appt - satClosed
boxes wait safely - sunClosed
boxes wait safely
where the box gets opened
1217 East 32Nd St
Brooklyn, NY 11210 Get directions to East 32nd St
Drop-offs and visits are by appointment. Call ahead and I’ll make sure the door gets answered — not left ringing while I’m holding a reflector over a candle.
No. 04 — rather talk it through?
some things are easier said out loud.
If it’s quicker to describe a glaze than type it, ring me. I’d honestly rather hear it — “the blue of a gas flame, but chalky” tells me more than three paragraphs.
(347) 693-1184 Have these handy when you call- How many pieces, and how many colorways of each.
- Where they sell — Etsy, Shopify, a wholesale sheet, your market table.
- The date the photos need to be live, not just finished.
